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Shipping Information for Doors

US Door & More Inc. has succeeded in making shipping and handling prices and policies as fair as possible, so our customers can benefit. We offer convenient delivery to your door. We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

  • We process and ship orders Monday through Friday.
  • We ship to 48 States in the Continental US and Canada.
  • All our doors are shipped safely in a solid and secure crating system, specifically designed to protect your door, and to ensure that the door and all parts that ship with it arrive in perfect condition.
  • All shipments are fully insured by the shipping carrier.
  • Your order will be shipped ground via truck freight company.
  • A company representative will contact you prior to shipment to schedule a convenient date for delivery.
  • We will provide you with all necessary delivery information to prepare you for delivery, including; full carrier information, contact numbers, tracking numbers and turnaround times.
  • It will be your responsibility to work with the delivery center servicing your area to schedule an appointment time on the expected date of delivery.
  • Re-delivery fee may be assessed by the freight company if you miss your appointment.
  • If you are unable to take delivery of your products within two days after the shipment arrives to the service center, the carrier may also assess monetary charges for storage fees, which you would be responsible for.
 

US Door & More Inc. uses a third party logistics company in our shipping process. We use this third party to give Our Customers superior prices. The carriers are chosen for their reliable and quality reputation of service. We have narrowed our shipping carriers to only include freight companies that we have had success with in the past. This is to ensure our products are shipped with the best care and presented in the finest condition.

 

Pick up - Will call

We offer pick-up service from our warehouses for your convenience. There are a few things that we need to know:

 
  • Since we do not have warehouses everywhere, it is imperative that you verify the product's location. You may find the product's pick-up location in the product page under "additional" tab.
  • Local sales tax may apply.
  • The production lead time applies
Additional
pick up

Shipping Insurance

All products sold by US Door & More Inc. are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition.


Shipping large or bulky items

Products will be delivered to the back of the truck or the tailgate. Lift gate service, or Inside Delivery is optional (additional charges apply), please ask for details. Sometimes the truck driver will assist in removing the product from the truck, but they are not required to do so. We recommend at least 2-3 people be present when the product is removed from the pallet since some of the doors are made of materials that are very heavy! During unloading of the doors from the truck, US Door & More Inc. assumes no responsibility or liability for damage to the product, personal injury to someone or any other issue that may arise due to moving the product from the curbside to the inside space.


Where is my Door?

 

Track Your Package

Your delivery is very important to us !! A company representative will contact you prior to shipment to schedule a convenient date for delivery. All orders will be shipped ground via truck freight company. We will provide you with all necessary delivery information to prepare you for delivery, including; full carrier information, contact numbers, tracking numbers and turnaround times. It will be your responsibility to work with the delivery center servicing your area to schedule an available appointment time on the expected date of delivery.


Undeliverable Packages

At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a valid physical address during checkout. The freight company brings the item(s) to the curb, or as close to the house as space allows by truck. From there the customer is then responsible for unloading the item(s) from the back of the truck, and bringing it into the home. Also if the delivery address is inaccessible or invalid, the delivery may not be able to be brought "curbside."

Reasons the address may be inaccessible include:

  • A narrow street or driveway, or if the road/driveway is not paved.
  • In some cases if the street is crowded by parked vehicles the truck would not be able to get through.

This can all be discussed with the freight company prior to delivery date, to be sure your address is accessible and to make your delivery as smooth as possible.