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We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the terms & conditions. However, if “non-faulty” accounts are cancelled within 3 working days of the first payment a full refund, will be given.” All products sold by US Door & More Inc. are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may be returned within three (3) days of receiving shipment. A 25% restocking fee will apply to all doors/slab orders. Customer is responsible for return shipping charges. No refund will be made for purchases until the items have safely arrived to our manufacturer’s warehouse. Custom orders such as pre-hung or pre-finished doors are non-refundable and non-returnable. Customers who wish to return non-damaged items must pay return shipping fees. Authorization from US Door & More Inc. is required prior to the return of any item. If you're not satisfied with your purchase, please contact us within one day of delivery to arrange an exchange or refund. Please make sure to keep your receipt and return the product in its original packaging. US Door & More Inc. will not assume the transportation charges for any products returned by any transportation agency or company for products purchased through US Door & More Inc.